Overview
Learn to Navigate Disagreement with Confidence and Clarity
Conflict is inevitable but how you respond can determine whether progress stalls or moves forward. This in-person course equips professionals with the tools to approach conflict not as a roadblock, but as an opportunity for stronger collaboration and better outcomes.
Held on the scenic USF St. Petersburg campus, this course offers a refreshing opportunity to step out of the virtual space and into a vibrant learning environment. Located on the downtown waterfront, USF St. Pete blends academic excellence with walkable charm – surrounded by green space, coastal views, and a thriving professional community.
Negotiating Through Conflict: Skills for Real-World Professional Challenges offers an engaging, in-person learning experience focused on communication, empathy, and strategy. Whether you're leading a team, managing cross-department dynamics, or simply looking to become more confident in tense conversations, this course helps you shift from reactive to proactive conflict resolution.
Why Learn In Person at USF St. Petersburg?
With sunset views and city energy just steps away, the USF St. Petersburg campus offers a unique setting for learning and connection. Free from the distractions of day-to-day work, the in-person format encourages deeper focus, authentic discussion, and immediate feedback from peers and your instructor. It's an ideal location for developing leadership and communication skills in a setting that inspires personal and professional growth.
Explore the USF St. Petersburg Campus
Who Should Enroll
This course is ideal for
- People managers and team leads
- HR professionals and workplace mediators
- Cross-functional project leaders
- Anyone navigating difficult conversations in a professional setting
Learning Objectives
Upon successful completion of this course, learners will be able to:
- Identify sources of conflict and separate the people from the problem
- Engage in productive, respectful conversations using conscious communication
- Recognize and respond to differing viewpoints with empathy and professionalism
- Use interest-based negotiation techniques to develop collaborative solutions
- Create and apply a BATNA (Best Alternative to a Negotiated Agreement)
- Build a sustainable, personalized system for managing future conflict scenarios
Advisor
Our advisors are here to support you every step of the way – whether you have questions about courses, need guidance on your learning path, or simply want to explore your goals.
